Shipping policy
We ship worldwide!
Order cut-off time: 4 P.M.
Orders are generally shipped within 1 Business Day (Monday – Friday)
The quality delivery time is 4-10 Business Days. (Monday – Friday)
Shipping Cost:
All Shipping is FREE unless stated otherwise.
While we use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order changes:
Once your order has been confirmed and shipped, it can't be modified or cancelled. If you'd wish to return a product, you've to start the returns procedure once you've received the item.
Item not received:
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You’d wish to contact the carrier to hunt out your Bags, as once the item is bagged we don't have control over it (once it’s with the carrier), but if the problems still persist, kindly write us at support@reverseageineer.com and we'll try our greatest to help and resolve the issue at our earliest.
Sometimes tracking information won't be available. This could be due to technical issues, because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at support@reverseageineer.com and we'll assist you in resolving the issues at our earliest.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Damages:
Reverse Ageineer is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Lost or Delayed Shipments
In rare cases, shipments may be delayed or lost while in transit. If your order has not arrived within 14 business days from the shipping date, please contact us at support@reverseageineer.com with your order number so we can investigate the issue.
Once an order has been handed over to the carrier, delivery times and tracking updates are controlled by the carrier. Delays caused by customs clearance, local postal services, weather conditions, or other circumstances beyond our control may occur.
If a shipment is confirmed as lost by the carrier, we will work with you to offer an appropriate resolution, which may include a replacement or store credit, at our discretion. Refunds are not issued for lost shipments unless the carrier officially confirms the package as lost.
Please note that we are unable to take responsibility for delays or losses caused by incorrect shipping information provided at checkout. Customers are responsible for ensuring all delivery details are accurate before completing the order.
For any shipment concerns, please contact us within 30 days of the shipping date, as claims submitted after this period may not be eligible for review.
Contact Us:
From 9 AM to 5 PM. Monday to Friday.
E-mail: support@reverseageineer.com
8 The Green # 17583 Dover, DE 19901, USA